Refund policy

We want you to feel confident about your order. If something is not right, email info@wegotyourback.shop with your order number so we can help.

Returns
Request a return within 30 days of receiving your item. Items must be unused and unworn, with any tags and their original packaging. Contact us before sending anything back; we will confirm eligibility and provide the correct return instructions.

For approved returns, we provide a return shipping label and charge no return label or restocking fee. Please use the label and return address we provide, as products may ship from different suppliers.

Damaged, defective or incorrect items
Please contact us as soon as you notice a problem. Include your order number, a description of the issue and photos if available so we can work with the supplier to resolve it.

Refunds
Once your return has been received, inspected and approved, your refund will be issued to your original payment method. Your bank or card provider may take additional time to post it.

Need help with a size or exchange? Email info@wegotyourback.shop before returning your item so we can explain the available options.